Frequently Asked Questions

Mulah is in the business of providing you with short-term loan finance for those days when your bank balance can do with a bit of a boost. Sometimes unforeseen events can place financial strain on even the most astute budgeters, other times you may just need a little more luxury in your life.

That is where Mulah can help. You can choose the amount you would like to loan as well as when you would like to pay it back within the 32 day repayment period. Always in time for that next pay check. We don't have fancy hidden clauses and we like to keep it simple. From the get-go we'll let you know exactly how much your Mulah loan repayment will cost you, allowing you to stay on top of your financial situation.

Mulah is a Responsible credit provider and adheres to all the laws as set out by the National Credit regulator to also help prevent our client from situations of over -indebtedness.

Mulah is a registered credit provider. (NCR No. NCRCP 12668).

Yes indeed! We mean money. Loans of up to R5000.00 deposited directly into your account upon approval through Our online short-term loan business allows us to give you competitive rates by slicing out the middleman. Taking out a loan has never been easier!
Only south African citizens qualify for a Mulah loan. You must have a regular income and bank account into which your salary is deposited monthly. Oh, and you must be over the age of 21, that way we know you wont spend it at the games arcade. We're kidding about the games arcade part but the age thing still applies. You must also have a valid email address and cell phone number so that we can keep in touch while the loan is being processed.

If it is the first time you are applying for a Mulah Loan the loan limit is R2500. The more loans you make and repay, the higher your Mulah trust rating gets. The higher your trust rating becomes, the more money you qualify to borrow, up to R8000!

You can easily calculate the days. Interest and costs of the loan until your next payday when you will be required to repay the loan. Simply slide the Mulah widget to select the loan amount and the number of days till your next payday. Keep in mind that Mulah will expect the repayment by the date which you have selected, so be reasonable and realistic please. After your first loan, future loan applications are even easier and quicker to complete.

That's right, we can only approve your Mulah Loan if the banking details provided by you are with one of the following banks:

  • Absa
  • FNB
  • Standard Bank
  • Nedbank
  • Capitec
  • If your bank is not listed above don't despair, check back at a later date, we will continue to add banks that fascilitate our business, some are just late bloomers. Watch this space!

    All of our loans are granted in strict accordance to the provisions of the National Credit Act. The final amount which you will be liable to pay is made up of a sum of the loan amount plus any interest it has accumulated over the loan period and our fees. Our service fee stands at R60 a month. An initiation fee of 15% applies to loans under R1000 and for loans of over R1000 there is a R165 initiation fee as well as 10%. Our interest rate is 0.17% per day.

    Once your application is approved, your Mulah Loan could take as little as 60 seconds to be paid into your bank account. For the time being our payments are linked to bank hours so the payment period may fluctuate. We're working on making constant, instant availability possible. Watch this space.

    If it is a weekday between 8:00 and 15:00 your Mulah will be paid the same day. After 15:00 on weekedays your Mulah may take until the following morning to clear, just in time for breakfast. Over weekends or public holidays your Mulah will be paid out early in the morning on the next working day.

    Seeing as Mulah is an online cash loan business, an Internet connection is essential. Any Internet connection will do and you can access the site through any web ready device. You can apply for your loan over your smart phone, a tablet, a PC or a Mac. If you can link your toaster to the web somehow, that could work too. We will also require some personal information like your banking details and your ID number, so if you are in a hurry, make sure to have them on hand.

    Don't be too disheartened if your loan does not get approved. We go to great lengths to help our customers secure short-term loan finance when they really need it. Rejected applicants have the opportunity to contact us directly and make an appeal for a loan. In our appeal process we will manually asses your situation, take a closer look at your application and do our best to get you your Mulah.

    To appeal, submit the following documents, as well as your reference number, to or Fax it to: +27 (86) 599 6280

  • Latest Payslip
  • Latest 3 months bank statements
  • Copy of your ID Document
  • A brief motivation
  • For further information, please contact us on +27 (87) 237 7010 or email us at

    We have tried to answer as many questions as possible through our comprehensive FAQ sections. If you are still feeling left in the dark, why not give us a call on +27 (87) 237 7010 or drop us an email at
    We have state-of-the-art security systems in place to ensure the privacy and security of our website and our customers. We hate getting calls from salesman in the middle of the night as much as anybody, so we wont be passing on any of your information to third party vendors. We adhere to a strict privacy policy which is viewable here.
    Sometimes, due to different transfer periods required by different banks, your Mulah Loan may be delayed before reflecting in your account. We will keep you updated and let you know as soon as your loan has been approved and the money paid through. In the rare event that your approved Mulah Loan is experiencing a serious delay please don't hesitate to call us on +27 (87) 237 7010 or drop us an email to
    You're not in trouble just yet. Please contact us as soon as possible if you are going to default on a payment so that we can discuss your situation and work on a mutually beneficial outcome. Call +27 (87) 237 7010 or email us at
    We will only charge you for the additional time that you request on top of your original loan plan. Your bank may have further charges associated with going into an overdraft without approval. It really is easier and better to repay your loan promptly. If our debit order regarding your Mulah Loan is declined due to insufficient funds, we will do our utmost to contact you to resolve the matter in an amicable way. Extra time on a loan amount does result in extra interest charges on the part of Mulah. We are not out to make anyone's life difficult and will always work with our customers to find the best solution. Should a customer continue to default on payments for a period over 90 days from the original loan, Mulah may pass the account on to an external collections partner. Bad debt can become a serious matter and may affect your credit rating for a number of years to come. Be cautious when applying for a loan and make sure that you have the ability to repay the money you loan. If you feel that you may struggle to repay a loan in the future, please do not apply.
    If you are in the process of repaying your loan and would like to loan a bit more or simply pay it back sooner, get in touch with us before the repayment date and we will make the requested adjustments. We will also inform you of any additional charges associated with the adjustment.
    Of course not! Your privacy is of the utmost importance to us. We have a very strict privacy policy which you can view here.

    Responsible lending means that we will not grant anyone a loan who will not, within reason, be able to repay it. As an authorised financial service provider registered with the NCR, Mulah is in full compliance with all relevant legislative requirements around short-term loan finance. We pride ourselves in our innovative service which offers you, the customer complete transparency when making the decision to apply for loan finance. We will only grant loans that will not affect our clients negatively over the course of their repayment.

    To this ends we have made the process as easy to understand as possible. All fees associated with loan repayments are noted upfront and our documnetation is easy to access and simple to understand. Our quotations are clear and valid for five days from their delivery and we will run credit checks of all applicants with the Credit Bureu to ensure that they are capable of repaying loans granted.

    All loan applicant will also receive our assesment and feedback on their loan requests.

    BANK : First National Bank (FNB)
    BRANCH : Pretoria North 100
    BRANCH CODE : 251045
    ACCOUNT NUMBER : 62821785865

    In support of the industry wide initiative by the Payments Association of South Africa (PASA), FNB has implemented DebiCheck to put you in control of your debit orders.

    What is DebiCheck?

    Due to an increasing number of unauthorised debit orders being submitted into the payment system, DebiCheck will require you to electronically confirm the DebiCheck debit order details before a creditor or service provider can debit your account.

    You will be able to review the DebiCheck debit order details on your preferred channel, ensuring increased security and putting you in control of your debit orders.

    How does it work?

  • When taking up a new contract ask the service provider if they can process DebiCheck debit orders.
  • If so, choose to pay via DebiCheck.
  • You will be prompted via SMS to confirm the new DebiCheck debit order which you can do on any of the following channels: FNB App | Online Banking | FNB ATM | Cellphone Banking
  • This enables us to reject debit orders that do not align with the details (date, amount etc.) of your agreement with the service provider.
  • DebiCheck puts you in control, giving you the assurance that debit orders going off your account have been approved and agreed to by you.

    For a step-by-step guide on how to review and manage DebiCheck debit orders, go to FNB Assist (under the “Information” menu) on the FNB Banking App.

    For more information, visit DebiCheck, alternatively visit